Frequently Asked Questions
How do I make a reservation?
You may place an order by email, on our website, or by telephone. Orders may be placed by phone Monday-Saturday during business hours or by email 24/7. We require a 25% non-refundable deposit to secure your items. All inflatables and concession items will not require a deposit.
How do I get a quote?
You can request a quote by email, telephone or on our website. When sending over your request, please identify the specific items and quantities needed. Make any notes for specialty items or requests.
When do I need to make a reservation?
We recommend that you make a reservation as soon as possible. Early booking helps us to guarantee all of your items are available. For larger events, we would suggest 6-12 months ahead.
What is your change policy?
The customer has two weeks prior to their event to change any amounts +/- 10% of the quantity. Special order or sub-rental items are non-refundable. Any changes made after the two week period could incur an extra fee. All quantities must be finalized two weeks prior to your event. All payment must be completed one week prior to your event.
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is NOT insurance. The customer has the right to remove the damage waiver. If the damage waiver is removed, it is the customer’s responsibility for any damages that may occur. If an item is damaged, lost or broken, the customer is responsible for replacing the item at full cost. The damage waiver is non-refundable.
Can I pick up the rental items?
We offer customer pick up Monday-Saturday during business hours. Drop off after business hours may be possible if arrangements are made prior to sending out your reservation. Certain items may require delivery by one of our rental specialists.
What is your cancellation policy?
Any cancellations will cause you to lose your 25% deposit. Cancellations less than 24 hours prior to the scheduled delivery time will incur the full rental amount.
What is your rain policy?
If a cancellation is needed for bad weather or rain, you have 24 hours prior to your delivery time to cancel with no additional fee. This will cause you to lose your 25% deposit. If you have already cancelled your event, but decide that you want to continue with it on that day, you will be charged an additional 25% of the rental fee, as long as items are available.
What are your payment policies?
We accept Cash, Check, VISA, Discover, MasterCard, American Express. A 3% surcharge will be added to all credit card transactions. Charge accounts are available upon request. If you wish to be invoiced or set up an account, payment is due within 30 days. After that, a fee of 10% per month will be incurred until payment is completed.
How do I arrange an on-site visit?
Site visits may be arranged by contacting one of our rental specialists. The site visit allows us to determine what size tent you may need, along with any other suggestions we can provide. A fee may be required for an on-site visit. If you choose to book a reservation with us, that fee will be waived. Included in a site visit is a CAD drawing and one revision. We will put together a drawing that will show how your event would be laid out.
How far do you deliver?
We are located in Central Illinois, but are serving areas in the Midwest. Call or email one of our rental specialists for delivery rates.
Do you offer event set up and tear down?
Yes, we offer event set up and tear down. There are no additional fees for this service.
Do I have to pay for rentals that I don’t use?
Yes, we charge for all time out. What you order is what you pay for.
What are the rental rates or time frames?
Depending on the item, we offer 4hr/ half day and 24hr/ full day prices. Our Saturday-Monday weekend rates are based on a day and a half rental rate. Contact us for any questions regarding our weekend rate.